Privacy Policy

SKIPPER NDT Companion Application

Last updated: May 13, 2025

1. INTRODUCTION

This Privacy Policy describes how SKIPPER NDT, a simplified joint-stock company (Société par actions simplifiée) with a capital of 125,263.16 euros, registered with the Trade and Companies Register of Pau under number B 822 080 206, with its registered office at 2 avenue du Président Pierre Angot, 64000 PAU, France (hereinafter referred to as “SKIPPER NDT,” “we,” or “our”) collects, uses, stores, and shares your personal information when you use our companion application (hereinafter referred to as the “Application”).

This Privacy Policy applies to all users of the Application, who are generally employees or representatives of our professional clients who have purchased our hardware equipment.

We invite you to read this Privacy Policy carefully to understand how we process your personal data.

2. INFORMATION WE COLLECT

2.1 Information Provided Directly by You

When you use our Application, we may collect the following types of information:

• Professional identification information (first name, last name, professional email address, position)
• Login information (login credentials, license key)
• Information related to your company (name, address, industry)

2.2 Information Collected Automatically

When you use our Application, we automatically collect certain technical information, including:

• Device information (device type, operating system, unique device identifiers)
• Connection information (IP address, date and time of access, duration of use)
• Usage information (features used, selected settings, performance data of connected hardware equipment)
• Error logs and diagnostic data (to improve Application performance)

2.3 Data Related to Hardware Equipment Use

Since the Application is designed as a companion for our hardware equipment, we also collect data related to the use of this equipment, such as:

• Hardware configuration parameters
• Hardware performance and usage data
• Activity and operation logs
• Results generated by the equipment

3. PURPOSES OF PROCESSING

We use the collected information for the following purposes:

3.1 Service Provision and Improvement

• Enable access to and use of the Application
• Provide technical assistance and customer support
• Manage licenses and subscriptions
• Improve and optimize Application features
• Develop new features

3.2 Customer Relationship Management

• Manage the contractual relationship with our professional clients
• Communicate about updates, new features, or changes to our services
• Respond to user requests and questions

3.3 Security and Compliance

• Ensure the security of the Application and our systems
• Detect and prevent fraudulent or unauthorized activities
• Comply with our legal and regulatory obligations

4. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

4.1 Contract Performance

Processing is necessary for the performance of the contract between SKIPPER NDT and your company for the provision of the Application and associated services.

4.2 Legitimate Interest

Processing is necessary for the legitimate interests pursued by SKIPPER NDT, including improving our products and services, ensuring the security of our systems, and communicating with our clients.

4.3 Legal Obligations

Some processing may be necessary to comply with our legal and regulatory obligations.

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with our legal and contractual obligations.

Data related to the use of the Application is generally retained for the duration of the license validity and/or the contractual relationship with the professional client, extended by a maximum period of 3 years for archiving purposes and management of potential disputes.

Technical and diagnostic data may be retained longer in anonymized form for statistical analysis and continuous improvement of our services.

6. DATA SHARING

SKIPPER NDT does not sell your personal data to third parties. However, we may share certain information in the following cases:

6.1 Service Providers

We may share your data with third-party service providers who help us provide and improve our services (hosting, maintenance, technical support, data analysis).

6.2 Within Your Company

Given that the Application is intended for professional use, we may share certain usage information with designated administrators within your company.

6.3 Legal Obligations

We may disclose your information if we are legally required to do so, including to respond to legal proceedings, requests from public authorities, or to protect our rights, safety, or the safety of others.

6.4 Business Transfer

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be among the assets transferred.

7. INTERNATIONAL DATA TRANSFERS

SKIPPER NDT is a company based in France. However, some of our service providers may be located in other countries. When we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR), such as standard contractual clauses or adequacy decisions.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Strict access controls
• Firewalls and intrusion detection systems
• Regular security audits
• Training our staff on security best practices

However, no system of data transmission or storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

9. YOUR RIGHTS

In accordance with applicable data protection legislation, you have the following rights regarding your personal data:

9.1 Right of Access

You have the right to obtain confirmation as to whether or not your personal data is being processed by us and, where that is the case, access to that data.

9.2 Right to Rectification

You have the right to obtain the rectification of inaccurate personal data concerning you.

9.3 Right to Erasure

In certain circumstances, you have the right to obtain the erasure of your personal data.

9.4 Right to Restriction of Processing

In certain circumstances, you have the right to obtain restriction of processing of your personal data.

9.5 Right to Data Portability

You have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format.

9.6 Right to Object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you that is based on our legitimate interest.

9.7 Exercise of Your Rights

To exercise any of these rights, please contact us using the contact information provided in section 12 of this Policy. Please note that these rights may be limited in certain circumstances, in accordance with applicable law.

Given that the Application is intended for professional use, we recommend that you first contact your employer or your organization’s administrator for any request related to your personal data.

10. COOKIES AND SIMILAR TECHNOLOGIES

The Application may use cookies and similar technologies to collect information about your use of the Application, improve your user experience, and facilitate certain functionalities. You can manage your cookie preferences through your device settings.

11. CHANGES TO THE PRIVACY POLICY

We may modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. In case of substantial changes, we will inform you through the Application or by other appropriate means before these changes take effect. We encourage you to review this Policy regularly to stay informed about how we protect your information.

Your continued use of the Application after the publication of changes to this Privacy Policy means that you accept these changes.

12. CONTACT

If you have any questions, comments, or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

SKIPPER NDT 2 avenue du Président Pierre Angot 64000 PAU, France Phone: 0771862392 Email: [contact email address]

12.1 Data Protection Officer (DPO)

[Name and contact details of the DPO, if applicable]

12.2 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you consider that the processing of your personal data constitutes a violation of applicable data protection legislation.

In France, the supervisory authority is the Commission Nationale de l’Informatique et des Libertés (CNIL): 3 Place de Fontenoy TSA 80715 75334 PARIS CEDEX 07 Phone: 01 53 73 22 22 Website: www.cnil.fr